MemberView, a credit union-specific member experience measurement system, has recognized us, Michigan Community Credit Union, as a 2016 third quarter top performer by outperforming its peers and earning among the highest scores in total member service experience!
We led a group of 40 high performing credit unions across the United States in providing an extraordinary member experience based on direct member feedback.
MemberView is a customizable system that allows credit union members a way to provide immediate feedback on the service they receive. Going beyond traditional transaction-based analysis, MemberView helps credit unions identify specific strengths and weaknesses in the service they deliver across all experiences and all channels.
“Here at Michigan Community Credit Union,” said Pam Thompson, Director of Operations, “one of our missions is to provide extraordinary member service. I am very proud of our staff here at the credit union for providing ‘stellar’ service to our members. Receiving the ‘best of the best’ award from MemberXP reflects our dedication and commitment to empower our members’ financial success.”
“Michigan Community Credit Union’s top scores show a real commitment to listening to members and improving the member experience based on that feedback,” said Constance Anderson, founder of MemberXP, the company that administers the MemberView program.